Sunset Cliffs Plumbing
Effective Date: August 12, 2026 Last updated: August 12, 2026
Sunset Cliffs Plumbing (“we,” “us,” or “our”) operates the website https://www.sunsetcliffsplumbing.com/ (the “Site”) and provides plumbing installation, repair, and maintenance services to customers in San Diego, California and the surrounding area (the “Services”). This Privacy Policy explains what personal information we collect through the Site and in the course of providing Services, how we use and share it, and the choices and rights available to you.
By using the Site or requesting a quote or service from us, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Site or provide us with personal information.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Contact and identification information: name, mailing/service address, phone number, and email address.
- Service request details: description of the plumbing issue, preferred appointment times, property type, and photos or videos you choose to send us.
- Billing information: billing address and payment details (processed by our third-party payment processor — see Section 4).
- Communications: messages you send us via our contact form, email, text message, or phone, including call recordings if we notify you that a call may be recorded for quality or training purposes.
- Reviews and testimonials you submit or authorize us to post.
b. Information Collected Automatically
- Device and usage data: IP address, browser type, device type, pages viewed, and time spent on the Site, collected through cookies and similar technologies.
- Analytics data: aggregated and individual usage statistics collected via tools such as Google Analytics.
- Location data: general geographic location inferred from your IP address, or precise location if you grant permission through your browser or device (for example, to confirm you are within our service area).
c. Information from Other Sources
- Scheduling and dispatch software we use to book and manage appointments (ServiceTitan).
- Customer relationship management (CRM) and invoicing platforms.
- Review platforms (e.g., Google, Yelp, Nextdoor) if you interact with our business profile.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule, dispatch, and perform plumbing services.
- Communicate with you about appointments, arrival windows, job status, and follow-up service.
- Process payments and send invoices or receipts.
- Maintain business records, warranty information, and service history for your property.
- Improve our Site, Services, and customer experience.
- Send appointment reminders, service confirmations, and — where you have consented — promotional offers, seasonal maintenance reminders, or requests for reviews.
- Comply with legal, tax, licensing, and insurance obligations.
- Detect, investigate, and prevent fraud or misuse of the Site.
3. Text Messages and Phone Calls
If you provide a phone number, we may contact you by phone or text message regarding appointment confirmations, arrival times, and service follow-up. If you opt in to receive promotional text messages, message and data rates may apply, and you may reply STOP at any time to opt out of marketing texts (this will not affect service-related communications about a scheduled or in-progress job). We do not sell or share your phone number with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We share information only as follows:
- Payment processors (e.g., Square, Stripe, or QuickBooks Payments) to process transactions. These providers have their own privacy policies governing the data they handle.
- Scheduling, dispatch, and CRM software providers that help us manage appointments and customer records (ServiceTitan).
- Subcontractors or technicians performing work on our behalf, limited to the information needed to complete the job.
- Analytics providers (e.g., Google Analytics) to understand Site usage.
- Professional advisors, such as accountants or attorneys, where necessary for business purposes.
- Government agencies or other parties when required by law, subpoena, or legal process, or to protect the rights, property, or safety of our business, customers, or others.
- A successor entity in the event of a merger, acquisition, or sale of business assets.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and support advertising, if applicable. You can set your browser to refuse some or all browser cookies, but this may affect certain Site features. We may use Google Analytics, which uses cookies to collect standard internet log information and visitor behavior information anonymously.
6. Data Retention
We retain customer and job records, including service history, invoices, and communications, indefinitely, so that we can maintain accurate service and warranty history, respond to future service requests, comply with legal, tax, and insurance obligations, and resolve disputes. If you would like us to delete your personal information, you may submit a request as described in Section 7; we will honor valid requests except where we are permitted or required to retain certain records (for example, active warranty coverage, unresolved billing matters, or legal/tax recordkeeping requirements).
7. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we have collected, used, disclosed, and sold (we do not sell personal information) about you in the preceding 12 months.
- Request deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a service, comply with a legal obligation, or maintain warranty records).
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information (we do not currently sell or share personal information for cross-context behavioral advertising).
- Not be discriminated against for exercising your privacy rights.
To exercise these rights, contact us using the information in Section 11. We will verify your request using information you provide (such as name, phone number, and service address on file) before responding, generally within 45 days.
Other States
Residents of certain other states with comprehensive privacy laws may have similar rights to access, correct, or delete their personal information. We honor applicable requests consistent with the laws that apply to you. Contact us to make a request.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure — for example, restricting access to customer and payment records to authorized staff and using reputable third-party providers for payment processing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Site may contain links to third-party websites (such as review platforms, financing partners, or social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our Site and Services are directed to adults and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have inadvertently collected information from a minor, we will delete it promptly.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Sunset Cliffs Plumbing
4694 Voltaire St, San Diego, CA 92107
Phone: 619-416-7071
Email: support@sunsetcliffsplumbing.com
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.